Terms and Conditions

Parcel Shipping insurance is a service that protects customers against lost, stolen, or damaged packages. This fee is fully refunded to the client upon delivery. It serves as a surety for delivery and should not be considered an expenditure by the customer as the amount paid will be fully refunded to the customer upon delivery. This is a one time payment protection that guarantees all orders that the customer will make with Biochem Pharm. In essence, once you have been issued the Insurance Document (OTPIR), you will never again be asked to Insure your package prior to delivery.

 

Note: We do NOT ship orders out if the client has not Insured his/her parcel .This is a compulsory one time payment which must be made by the client once the parcel is at the terminal point of the agency ready for shipping/delivery. If you already have the PIR document (PARCEL INSURANCE REFUND document), then you do not need to Insure your Parcel again. Just send us a copy of this document so that delivery can proceed.

 

Once an order is at the terminal point of the agency, it cannot be cancelled, if the customer decides to do so, he/she will not be refunded the amount paid for the goods.

 

–The fixed amount for parcel Insurance is $300, paid by the Customer. 

–If an insured package does not reach its destination, or if it is damaged when it’s delivered, then the customer is reimbursed the declared value of the items in the package by the vendor plus the amount paid for the Refundable Insurance Policy

 

What ever the case, the amount you pay for the Parcel Insurance is fully refunded to you upon delivery of your parcel 

After your payment, the customer will be issued the Parcel Insurance Refund Form On Delivery alongside with his/her package. This document contains information regarding how the customer would like to have the refund, be it in Cash, Bank transfer, Paypal, Cardless Cash, Bitcoin. The customer will fill this document and send us a copy which will be used to process the refund.

Returns

Biochem Pharm attempts to ensure that the information on Biochem Pharm is accurate. However, no warranty of accuracy is expressed or implied. Biochem Pharm expressly reserves the right to correct errors and to change or update information on the Biochem Pharm website at any time without notice. If a product offered on the Biochem Pharm website is not as described, your only remedy is to return it for refund. In the event of an error in an order confirmation, in processing an order, in delivering a product or otherwise, Biochem Pharm reserves the right to correct the error and revise your order accordingly or to cancel the order and to refund any amount charged to you. Your only remedy in the event of an error is to cancel your order and to obtain a refund. Refunds are only possible in the case where the order has not been dispatched.

Best Wishes

Biochem Pharm